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Returns Policy



We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 5 days as follows:


Damaged / Defective:


In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 5 days from the date on which these goods are delivered.



  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

  • Products damaged while being used do not qualify for a refund or replacement.

  • In case we are unable to replace the damaged / defective product, we will refund your amount.

  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.


Note: Products that have been assembled and/or installed cannot be returned in this manner. These include furniture and consumer durables such as TVs, fridges, washing machines or air conditioners. Please contact your local authorised service centre of the manufacturer for such products, and follow their instructions.


You may return the product to us in the following ways:-


Returns at a nearby Gopu Nandilath Group Store:



  • You may contact our Customer Care within 5 days of having received the product and request a return/exchange. The products can be returned at any of the Gopu Nandilath Group stores.

  • Once you have approval from Customer Care about which store the product can be returned at, you may visit the store and return the products in unused condition, along with the original invoice.

  • We will not be able to accept returns which are not accompanied by the relevant original invoice.



Refunds:


We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.


The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.


Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.


Please call us on +91487-2429798 or mail us at info@nandilathgmart.com if you have any questions.

  • client

    Excellent service,prompt delivery and excellent follow up. Whenever I need another appliance will definitely shop from Nandilath G-Mart

    Asha S
  • client

    Nandilath is one such trusted online shopping portal, I always prefer to shop from www.nandilathgmart.com if I ever want to buy anything online. Their delivery is also very Fast compared to many other Online Shopping Sites.

    Stephin
  • client

    Excellent buying experience ! Would definitely recommend to anyone in the market to purchase an appliance of any brand! Will definitely return as I still have one more appliance to purchase ! Thank you !

    Francis Jacob
  • client

    Very impressed with the service from start to finish. Everyone is very friendly and knowledgeable, delivery was quick and easy, item we wanted was in stock. Exceptionally good service! We will be sure to come back again, and will refer friends, assoc... Read More

    George Eldose Manakudy

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